Help & Support Center
How can we help?
Cancel an optional subscription in one click, request a refund by email or card last 4, or restore access to your reading below.
About Astroly
Astroly generates personalized natal chart readings, synastry insights, and an interpretive soulmate portrait from your birth details and quiz responses ($15.00 one-time purchase, with an optional $15.00/month ongoing membership only if selected at checkout). Backed by a 30-day money-back guarantee.
Common questions
How do I cancel my subscription?
Tap Cancel membership above to open our 1-Click Cancel Portal. It takes one click — no email or phone call required. You keep access until the end of the period you have already paid for. If you purchased the one-time $15.00 reading without checking the optional subscription box, there is nothing to cancel and you will never be billed again.
How do I request a refund?
Expand Request a refund above and enter either the email address you used at checkout or the last 4 digits of your card. We offer a 30-day money-back guarantee and resolve requests within 24 hours.
Where is my reading and soulmate portrait?
Expand Access your soulmate reading & portrait above and enter the email address you used at checkout to open your reading and portrait immediately on this device.
Is my payment information safe?
We never store your full card number on our servers. All transactions are processed over 256-bit SSL encryption by a PCI-DSS Level 1 compliant payment processor.
Direct Support
We read every message and respond within 24 hours on business days.